Top 10 Questions New Dental Patients Ask

At Crystal Martin, DDS, we love welcoming new patients to our Ellisville practice. If you’re new to our office or new to dental care in general, you probably have a few questions. Here are the top 10 questions we hear from new patients, along with our answers.

We believe dentistry is about relationships, not just teeth. That’s why we approach every new patient visit as a chance to get to know you, your story, and your goals, not just perform an exam.

1. How often should I go to the dentist?

We recommend visiting the dentist every six months for a cleaning and check-up, though some patients may benefit from more frequent visits based on their health. Regular visits allow us to prevent problems before they start, helping you avoid cavities, gum disease, or more extensive treatments down the road. Preventive care is truly the foundation of lifelong oral health.

2. Do I need X-rays at my first visit?

Yes, most new patients will receive digital X-rays to help us see what’s going on beneath the surface. It helps us catch issues early and understand your full dental picture. Our advanced digital X-rays use minimal radiation and give us a clearer, more detailed view of your teeth, jaw, and even your airway if needed for sleep apnea screening. It’s all part of providing thorough, personalized care.

3. Is your office kid-friendly?

Absolutely! We love seeing kids and families. Our team knows how to make children feel safe, welcome, and even excited about their visit. We offer sealants for cavity protection, gentle cleanings, and fun, friendly appointments that help kids develop healthy habits early. Plus, our comfort dog is always ready for a snuggle to ease any nerves.

4. Will my first visit include a cleaning?

In most cases, yes. We try to include a gentle cleaning during your first appointment unless there are more pressing issues that need attention.

A typical first visit may include:

• A gentle, comprehensive exam
• Digital X-rays (if needed)
• A professional cleaning (when appropriate)
• A full review of your dental and medical history
• Time to ask questions and talk through next steps
• A calm, unhurried environment, always

If you’re nervous, let us know. We offer comfort options like nitrous oxide and even visits with our therapy dog.

5. Do you offer cosmetic treatments?

Yes! From professional teeth whitening to veneers and Invisalign, we offer a full range of cosmetic options to help you love your smile. Whether you’re dealing with stained, chipped, or crooked teeth, our cosmetic solutions are personalized to fit your goals. We’ll never pressure you into treatment; our role is to guide and support you, not sell you something you don’t need.

6. What if I have anxiety about going to the dentist?

We understand, and you’re not alone. Our team is known for our calm, compassionate care. We talk you through each step and ensure you feel in control.

At Crystal Martin, DDS, your comfort comes first. We offer:

• No-pressure, relationship-based care
• Complementary nitrous oxide to help you relax
• A therapy dog is available for comfort during visits
• Plenty of time to ask questions, share concerns, and move at your pace

We don’t expect you to be brave; we just want you to feel safe.

7. What dental services do you offer?

We provide everything from routine cleanings and exams to same-day crowns, dental implants, and emergency dentistry, all under one roof.

Some of our services include:

• Preventive care and cleanings
• Restorative dentistry (fillings, crowns, root canals)
• Dental implants and dentures
• Cosmetic services like whitening, veneers, and Invisalign
• Sleep apnea screening and oral appliance therapy
• Emergency dental care for urgent issues

No matter what brings you in, you’ll get care that’s thoughtful, personalized, and never rushed.

8. What insurance do you accept?

We work with many major insurance providers and will help you understand your benefits. If you don’t have insurance, we offer flexible payment options.

We are proudly in-network with Delta Dental Premier and Cigna. If you have another provider, no worries, we’ll help file out-of-network claims on your behalf and explain your options clearly.

If you don’t have insurance, we offer flexible payment plans, including third-party financing through Cherry. Our goal is to make sure you get the care you need without unexpected costs or confusion.

9. Can I get a second opinion?

Of course. We believe in open, honest care, and we’re happy to offer a second or third opinion if you’re unsure about a treatment plan. Maybe you’ve been told you need extensive dental work and you’re not sure what’s best. We’ll take time to review your case, explain your options clearly, and help you decide what feels right for you, pressure-free.

10. How do I schedule an appointment?

You can call us directly or use our online contact form to request a visit. We’ll get you scheduled quickly and walk you through the process.

Our “3-Step New Patient Welcome” makes it simple:

• Step 1: Call us or request an appointment online.
• Step 2: Join us for a no-pressure first visit, where we’ll listen and learn about you.
• Step 3: Together, we’ll create a personalized plan to support your smile at your own pace.

What to Expect During Your First Visit

Your first visit isn’t just about teeth, it’s about connection.

At Crystal Martin, DDS, we know the first appointment can bring up nerves or past dental fears. That’s why we focus on genuine conversation and relationship-building first, before we recommend any treatment. We meet you exactly where you are. 

Dental Payment Plans in Ellisville

We’re committed to making dental care affordable and accessible.

• In-network with Delta Dental Premier and Cigna
• Out-of-network claims filed for most other carriers
• Flexible financing through Cherry (subject to approval)
• Transparent pricing so there are no surprises

Your Smile Matters, But You Matter More

At Crystal Martin, DDS, we’re not just here to clean teeth. We’re here to build relationships, ease fears, and help you feel good about your health again.

If you’re ready for whole-person dentistry in Ellisville, care that meets you with compassion and friendship first, we’re ready to welcome you.

Have More Questions?

We’re always here to help. At Crystal Martin DDS, we believe knowledge is power, and comfort comes from clarity. Reach out anytime to learn more or schedule your first visit.

Disclaimer: The content of this blog is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of qualified health providers with questions you may have regarding medical conditions.